U-Matter is Australia's first experience-first nursing home rating platform. We believe the people who matter most in aged care are the residents, their families, and the staff who care for them every day.
Our Mission
We exist to give a voice to those who experience aged care firsthand. Unlike compliance-only ratings, U-Matter captures the real, lived experiences of people in care so families can make clearer, more confident decisions.
Understanding Our Heart Ratings
Every facility on U-Matter receives a heart rating based on aggregated experiences from three key perspectives.
Green Heart
Positive experiences. Residents, families, and staff report good care, respect, and quality of life.
Orange Heart
Mixed experiences. Some positive aspects exist, but notable concerns have also been raised.
Broken Heart
Serious concerns. Multiple negative experiences have been reported across reviewer groups.
How It Works
Download and register
Create an account as a resident, relative, or staff member through the mobile app.
Visit the facility
Complete your review while on-site so the experience can be geofence-verified for authenticity.
Share your experience
Rate the care domains relevant to your role and contribute to the public understanding of the home.
Help others decide
Your review becomes part of the aggregate signal families use when comparing aged care options.
Our Approach
U-Matter goes beyond compliance metrics. We measure what matters most: dignity, respect, food quality, activities, staffing, communication, and overall wellbeing. Reviews are geofence-verified to help ensure they come from people who have actually been at the facility.
Privacy
We take privacy seriously. Individual reviews are never made public. Only aggregated, anonymised ratings are displayed, and reviewers cannot be identified. For full details, see our Privacy Policy.